Your appointments are very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary, however we require a 24 hour cancellation notice.

We confirm all appointments via text, email, or phone call and send out appointment reminders based on your preference. You may opt out at any time.

Regrettably, any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.

We recommend scheduling your next reservation before you leave the salon/spa or making your reservation to ensure you receive the best date and time for your services. Please arrive 10 minutes prior to your reservation in preparation for your service. When scheduling nail reservations, we are unable to remove any gel or long lasting nail lacquer if it wasn't originally done at Hair Solutions. If you are wearing a regular nail polish, we can remove this during the service. If there is any underlying health conditions such as fungus, warts, etc, we will be unable to perform the service.

You will be asked to provide a major credit card to guarantee your reservation. All credit cards are safe and secure in our system. You are only charged in accordance to our cancellation/no show policy. Our system complies with current data protection regulations.

Every appointment is specially reserved for you! As a courtesy to Hair Solutions Salon & Spa, our staff, and our waiting clients, we require a 24-hour advance cancellation notice.

• No Show #1: We are sad you missed your appointment. Our Salon Company was unable to fill your reservation on short notice, you will be charged 50% of your reserved services.

• No-Show #2: We miss you! You will be charged 50% of your reserved services. As a ‘Repeat No-Show”, you are welcome to schedule “Same-Day Reservations” directly with our Front Desk Staff over the phone. Sadly, we can no longer accept your reservations in advance.

• Late Cancelation* or Reschedule #1: If you cancel or reschedule with less than 24 hours’ notice, we may extend you grace as we understand things happen.

• Late Cancellation or Reschedule #2: *Any cancellation or rescheduling that follows less than 24 hours prior to your appointment will be charged 50% of your service/s reserved.

Please understand that when you forget or cancel your reservation without providing enough notice, we miss the opportunity to fill that appointment time and guests on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a fee will apply.

We appreciate your understanding of our Cancellation Courtesy.

We understand that accidents happen, people get sick and emergencies occur. We will do our best to accommodate these rare occasions with grace. Our salon software does record these occurrences. Our goal is to protect and serve our guests and our team. Thank you for understanding.

Our Wedding services are reserved especially for you by our Wedding Coordinator, Wendy Hendrix. She will make your special day most memorable! Contact her for a personal consultation so we can meet or exceed all your wedding day expectations. A major credit card will be required to secure your reservation. We require a 48-hour cancellation notice for 1 or more persons in your party. Late cancellation notice after 48-hours will incur a 50% charge for each reservation. A 24-hour cancellation notice or a No-Show guest/s will be subject to 100% forfeiture for all reserved services.

Gift Cards may be purchased:

• At our Front Desk, gift wrapped for your presentation.

• Online on our website. You can pay and print a variety of celebrations, holidays and birthday themes. A service fee will apply.

• In any dollar denomination.

• For any service or combination of services.

• All Gift Cards never expire.

• All Gift Cards are non- refundable.

Hair Solutions Salon & Spa is not responsible for lost or stolen cards or online printed certificates. They must be presented at the time of the service.

Service: If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to correct the service. Service corrections are scheduled exactly like regular appointments. The only qualification that we make in providing service correction is that you call to schedule this service correction within 7 days of the original service and that the service correction be scheduled with the same stylist who provided the original service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the service correction may be scheduled with another Service Provider. There will be an adjusted charge for a redo if the guest requests a different “Look” or service than was originally asked for by that Guest.

Home Care Retail: We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase for Hair Care and Dermalogica Skin Care. Glo Beauty Make up is always NON-refundable.

We realize that you may need to switch to a different Service Provider based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house Service Provider. All of our Service Providers are highly trained and very supportive of one another. We keep detailed records of your service history and hair color formulas. All of our Service Providers have equal access to your service information. We are an “Advanced Teaching Salon/Spa” and are very proud to have our own in house Hair Stylist Associate Training program. We select only the best and the brightest Cosmetology graduates from local schools. ALL of our Hair Stylists have received their training from our own senior Stylists. This ensures quality services and our high service standards for you no matter who you see, to which you have grown accustomed.

Did you know we have a Waiting List for our Guests trying to get into our Salon & Spa for services? Our software system alerts a Guest via text messaging on our Wait List when someone cancels and an appointment becomes available. The guest has 30 minutes to respond if they wish to take this upcoming appointment or not. We understand that life happens and you may need to change or cancel your appointment. We appreciate you provide a 48-hour notice when you need to cancel or move your appointment, which will then provide opportunity for another Guest in waiting. Thank you.

Did you know in our profession, most Hair Stylists, Nail Techs and Skin Therapists earn their living by Commission? They do not receive an hourly wage; their income comes directly from serving our guests. When a guest does not show or cancels an appointment on short notice, they do not have time to contact any of the guests on our waiting list looking to receive beauty services.

We accept major credit cards: Master Card, VISA, Discover & AMEX. Your credit card is required to reserve your reservation but will not be charged unless your reservation is cancelled less than 24 hours of scheduled services. We also currently accept Checks and Cash. 50% deposit required at booking for reservations over $500.00. Cash tips are preferred but not required. Please note that your stylist is responsible for tipping his or her Associate Stylist out of their own tips.

We embrace a relaxing and calm environment. For the comfort of other guests please keep all audio turned off. Laptops, Tablets and Mobile/Cell phones should be quieted and we request you please use ear buds when listening to your electronic devices. Hair Solutions offers free WiFi during your services.

Children are always welcome to receive salon services. Due to the relaxing nature of our guest services we respectfully request children are only brought into the salon when receiving a service.

We all love our furry friends, but please leave your pets at home. It is against Wisconsin regulations for animals to be inside a salon unless it is a service animal.

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use information collected from individual customers. Information collected about our clients is not shared with any other organization. We constantly review our systems and data to ensure the best possible service to our customers.